Refund policy

This policy applies to all orders placed on canvaswall-art.com. You can request a return or an exchange within 30 days after delivery.

How to return or exchange an item - step by step

Step 1. Contact us. Email support@canvaswall-art.com or call +1 248 220 6080 (Monday - Friday, 9:00 AM - 6:00 PM EST). Please include your order number, the item you want to return or exchange and the reason. If the item arrived damaged, defective or is not the item you ordered, attach photos of the item and the packaging. No separate return form is needed - an email is enough.

Step 2. Get our confirmation. We review your request and reply by email with the return instructions and the return address. Items sent back without a confirmed return request cannot be accepted.

Step 3. Send the item back. Pack the item in its original packaging and ship it to the address from our confirmation email. Our company address is Seth Wood Marketing LLC, 8290 S 64th Ave, Montague, MI 49437, USA. Please keep the tracking number of your parcel.

Step 4. Refund or replacement. After we receive and check the item, we issue a refund or ship the replacement as described below.

Who pays for return shipping

• Damaged, defective or wrong item: the store pays for return shipping. We send you a prepaid return label.
• Item of proper quality (for example, you changed your mind or the size does not fit your wall): the customer pays for return shipping.

Conditions for a regular return

The item must be unused, undamaged and in its original packaging. Personalized items made from your own image or text can be returned only if they arrived damaged or defective. If your order arrived damaged, please contact us within 48 hours after delivery.

Refunds

The refund is issued to the original payment method (card, Apple Pay, Google Pay, Shop Pay or PayPal) within 10 days after we receive and check the returned item. We notify you by email when the refund is issued. Your bank may need a few additional days to show it on your statement.

Exchanges

For an exchange, we ship the replacement item within 4 business days after we receive and check the returned item. If the item arrived damaged, defective or is not the item you ordered, we ship the replacement within 4 business days after we confirm your claim. Shipping of the replacement within the United States is free.

Questions

Email support@canvaswall-art.com or call +1 248 220 6080.